As the ash cloud saga rumbles on, and we keep hearing people’s travel nightmare stories, we just wanted to provide a little bit of better news.

Here are some comments from people who have been affected by the volcanic ash cloud.

Moreen Hewson: I want to say a big thank you to your staff for the courteous, helpful, reassuring way they dealt with the transfer of my insurance policy.My holiday was cancelled due to the recent volcanic problems.I was given a rescheduled holiday later in the year, to my great relief your staff transferred the insurance policy  without fuss or worry to me. With Grateful Thanks

Daniel Wells: I went away on Thursday last week for what was meant to be a short break to Lisbon. But it actually ended up taking me as long to get home as the holiday itself! I was due to fly back Sunday night, but instead we had to hire a minibus for 3,300 Euros  and drive through Spain to Calais to get home. And it didn’t end there – we then had to queue 1.5 hours for our ferry tickets, finally arriving home 3 days after we set off. An awful expensive journey, which I really don’t want to repeat. Getting anything back from the airline directly seems to be difficult. But at least with my AllClear Travel insurance policy, I am eligible to make a claim.

Please let us know your experiences of the travel chaos, good or bad. And if you are now home, how your claims experience is going.

If you an AllClear policy holder, click here to find out more information about making a claim, or changing your holiday details

Tags: AllClear, AllClear policy holder, ash cloud, customer experience, Travel Insurance

This entry was posted on Thursday, April 22nd, 2010 at 11:18 am and is filed under Travellers Experience. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.